Queen's Hospital

Queen's Hospital 2022-06-28 Person 1 5 0

Most unprofessional way of treating emergency patients

Start treating people before they die

Queen's Hospital 2022-06-28 Person 4 5 0

Very professional and friendly staff both doctors and nurses

Waiting time was horrendous. I spent a total of 15h at A&E and had to come back for treatment another day / first appointment cancelled treated the following day. All in all my emergency took 3 days to resolve. It was not life threatening but there was a risk of infection turning into sepsis. This is unacceptable in a first world country. Queen’s A&E definitely needs a lot more staff to keep up with demand.

Queen's Hospital 2022-06-28 Person 1 5 0

i spent 6hrs waiting to checked over by a dr, after the 6 hrs i still hadn’t been seen. I asked how much longer it would be and couldn’t get a direct answer, the nurse said to everyone in the waiting room that we would all have at least 7 hr wait from that point on. i discharged my self as i couldn’t wait around for however long it could take . i have still not been checked up as my GP and walk in clinic have said that i would have to get checked by A&E, even though my injuries are not serious. I feel this is a complete failing of the NHS system and A&E, and now it seems i won’t get the medical attention i may need.

Every part of my experience could have been better.

Queen's Hospital 2022-06-28 Person 3 5 0

For all the good the hospital does. You have to question why the wait is so long to be seen. Going to the hospital for something minor shouldn't be all day affair . There needs to be better communication and organisation throughout the hospital.

Communication and organisation

Queen's Hospital 2022-06-28 Person 2 5 0

I know the staff are underwhelmed but the attitude of some of them is disgusting the waiting times are disgusting to many people telling you one thing then another was there 3 days was not offered clean pyjamas or change the bed the catering staff are rude the hospital was dirty 90year old lady’s left in the corridor the hospital is in a terrible state with EVERYTHING

Everything I mentioned above to change or look into

Queen's Hospital 2022-06-28 Person 1 5 0

Worst hospital I've ever had the misfortune of visiting, the wait times were ridiculous, people in the waiting room screaming in pain and no pain relief offered. 10 hours to see a doctor, I ended up discharging myself and driving 3 hours to my local hospital. Absolutely unacceptable

Everything

Queen's Hospital 2022-06-28 Person 4 5 0

Everyone was kind.

Long waiting time on Saturday so.i went home. Some had been there for 12 hrs. A few getting very annoyed so I felt anxious and in pain so I had to go home. I came back Sunday morning and my condition had worsened. My total time was 4 hours. Alot better.

Queen's Hospital 2022-06-28 Person 4 5 0

Queen's Hospital 2022-06-28 Person 2 5 0

Communication was terrible, waited 12 hours for a bed Nurses were lovely and caring once I was being looked after

Improve communication

Queen's Hospital 2022-06-28 Person 2 5 0

I was there from 11.30 am till 9.45 pm. The lack of staff was unexceptionable. I was told I needed and bladder scan before they die coded if an mri was needed. The scan was nowhere to be seen so was sent home. My gp sent me to A&E for an mri and I was seen for a matter of minutes in all that time. Between 5pm and 8pm no doctor was on to see patients so they que’s got bigger and bigger. I will never choose to go to queens hospital A&E department again.

More staff. Less waiting times. Doctor to examine you properly. The discharge letter to my gp said I have a full neurological examination which was a lie